Our Transparency Statement
Important information about your Repair & Maintenance Plan, including your rights, our responsibilities and how to contact us.
Your Repair & Maintenance Plan
The Vehicle must have a valid MOT, tax and insurance at all times for the duration of the Plan, failure to do so may lead to an unsuccessful Repair Request.
This Plan operates on a discretionary basis. This means We have the ultimate authority when assessing any Repair Requests.
If Your Repair and Maintenance Plan has a duration greater than 13 months, Autoguard Warranties Ltd will reimburse a maintenance inspection on the Vehicle. Please refer to page 8 for full details.
THIS IS NOT INSURANCE!
This Plan is not an insurance policy. Insurance in the UK
protects against specific risks (like loss, damage, illness
or death) and is regulated by the Financial Conduct Authority
(FCA).
Our product does not provide financial compensation or transfer risk to an insurer and is not regulated by the FCA. Instead, this Plan offers to pay for certain repairs, labour and certain parts depending on the terms and conditions within this booklet and parameters agreed at point of sale.
For this reason, it is not classed as insurance and instead, operates with the relevant Codes of Practice as set out by The Motor Ombudsman (TMO) and Chartered Trading Standards Institute’s (CTSI).
Fair, transparent and personal
We will always work as hard as We can to ensure that the stress and inconvenience of having Your Vehicle out of action is as smooth as it can be.
We endeavour to be fair with Our Repair Request process and assess everything on a case-by-case basis.
We therefore ask that You take time to have a thorough read through all Your documentation to check Your understanding and confirm that this is the right Repair and Maintenance Plan for Your needs.
Ultimately, there may be times when We are unable to satisfy everyone, but We are committed to being as transparent as possible, acting fairly at all times, and upholding Your rights under the Consumer Rights Act 2015.
Your Protection
How to contact us
Please read this Repair and Maintenance Plan carefully and keep it safe along with the Agreement Form. You will need these documents should You need to make a Repair Request.
If You do have any questions about this Repair and Maintenance Plan You should in the first instance contact the Administrators.
Customer Services / Repairs Department
03432 271 499Saturday: 9am – 12pm
Important information
The monies received for this product will be treated as pre-payment and paid towards delivering any servicing, repairs and/or maintenance over the specified Premium Repair and Maintenance Plan period subject to the terms and conditions outlined in this booklet.
Please see pages 13-15.
Please note this Premium Repair and Maintenance Plan is not an insurance product which means no insurance premium tax (IPT) is payable.
We reserve the right to exercise Absolute Discretion (as defined in this document) in relation to this product and the services within, and while doing so, We are committed to acting with transparency and fairness at all times and in keeping with the Consumer Rights Act 2015.
Our Plans are accredited to The Motor Ombudsman codes of practice which drive high standards of service giving Our customers added protection and peace of mind.
Download your plan documents
Use the buttons below to view or download your plan documents.
Premium With Breakdown Assistance
Premium With Assist — November 2025
Premium — 3 Price Editable
Premium 3 Price Editable
Your cancellation rights
We hope You are happy with the cover this Repair and Maintenance Plan provides. However, if after reading this document, this Repair and Maintenance Plan does not meet with Your requirements, please return to Your supplying dealer within 14 days of issue who will give You a refund if You have paid for it separately from the price of the Vehicle.
Data protection & privacy
Please note that any information provided to Us will be processed by Us and Our agents in compliance with the provisions of the Data Protection Act 2018 and UK GDPR and EU GDPR.
This is for the purpose of delivering any services, repairs and/or maintenance, and handling Repair Requests, if any, which may necessitate providing such information to third parties.